Frequently asked questions

How do you operate?

We are a foreign trade intermediary company aiming to bring together Turkish manufacturers and our clients in international markets to offer quality products at competitive prices. We prioritize building deep relationships with Turkish manufacturers, providing our clients with price match guarantees and transparency based on mutual trust in trade.

What criteria do you use in selecting suppliers?

In supplier selection, we consider factors such as references, quality, reliability, competitive prices, and production capacity. Additionally, we emphasize certifications and compliance of the manufacturers.

How does the ordering process work?

To understand the details of the ordering process and meet your requirements, we assign a dedicated consultant to you. They stay in communication with you throughout the order process to ensure smooth progress.

How long does it take for orders to be delivered?

Generally, orders are delivered within 6 weeks, but delivery time may vary depending on factors such as the type of product, quantity, production process, and shipping method. However, we take all necessary steps to ensure prompt delivery.

What payment terms do you offer?

Payment terms typically vary based on customer preferences and the collaboration agreement. We commonly accept payment methods such as cash in advance, letter of credit, cash against documents or other agreed upon methods.

What are the costs of your services?

We do not charge any fees from our customers. Our service fees are covered within the agreements we establish with our manufacturers.

Welcome to the Anatolex FAQ page! Here, we have compiled a list of frequently asked questions that shed light on how we drive value for our customers and suppliers. Our answers not only address your inquiries but also share part of our story and commitment towards creating seamless trading experiences.

What is your product warranty, return, or exchange policy?

Product warranty policies vary depending on the manufacturer and product type. Information regarding warranty periods can be found on our website product pages. The scope of warranty, return, and exchange policies is determined through contracts made before trade.

What kind of customer support do you provide?

Customer satisfaction is one of our top priorities. Therefore, we offer comprehensive support to our customers. For marketing activities, we provide various materials such as photos, videos, catalogs, and color charts. We regularly listen to your feedback post-sales and continuously improve ourselves to provide you with better service.

How are logistics processes managed?

Upon customer request, we gather competitive quotes from trusted logistics companies, plan logistics processes, and monitor loading procedures at the time of shipment.

Can Anatolex help if I'm new to importing from Turkey?

Absolutely! Whether you're seasoned in international trade or a novice, Anatolex provides comprehensive guidance through each stage of the import process. We simplify complex market dynamics and help mitigate risks, making your entry into the Turkish market as smooth as possible.

How competitive are the prices obtained through Anatolex?

Leveraging our extensive network and industry know-how, we negotiate prices that are not just competitive but also reflective of the quality and value of the goods. Our aim is always to strike the best possible deal for our clients, balancing cost-effectiveness with high standards of quality.